Subject: Tech Support Candidate - Megha Jaswal
From: Megha Jaswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 18:50:47 -0400

| | Tech Support Test

Name | Megha Jaswal
E-mail | [email-masked]
Phone Number | (91) 9958799804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 26 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BCMS | Senior Analyst | Currently working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection and speed of the internet connection I am using.
Then I will check if the site is working fine on my other device.
Afterwards, I will try accessing any other site to see if the issue is only with one site or not.
Then I will disconnect my device from internet and then reconnect it and see if it works.
If not, I will check if anything from the browser is blocking the site.
I will clear cache and cookies of the browser and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.
2. Turn on the bluetooth on my mobile phone.
3. Search for the bluetooth in my discoverable devices list in mobile phone and then select the speaker and send a pairing request.
3. Once paired, it will show on the mobile phone that I am connected to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner, can adapt to changes easily. I have more than 2 years of experience in technical support which comes in handy while assisting people with there technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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