Subject: Tech Support Candidate - Sunil Singh
From: Sunil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 14:56:52 -0400

| | Tech Support Test

Name | Sunil Singh
E-mail | [email-masked]
Phone Number | (91) 7003596611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Siwan , Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ttec India | Fraud Analyst | Na | 23100
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many ways to solve the user issue.
1. Restart my device
2. Make sure the internet connection works properly.
3. Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to connected devices, and turn on the bluetooth.
3. Select Bluetooth to view the options.
4. Select pair new device to place the bluetooth device in pairing mode.
5. Look for the speaker name to connect to it.

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate must have the ability to look at a problem for many perspectives. The candidate can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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