Subject: Tech Support Candidate - Akash Gauniyal
From: Akash Gauniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 11:11:50 -0400

| | Tech Support Test

Name | Akash Gauniyal
E-mail | [email-masked]
Phone Number | (+91) 8929623917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Printer installation and computer troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier infotech | Sr. Technical support executive | December 2018 | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First and the foremost thing is to create a restore point to take a back up.Back up is for previous date in case somthing goes wrong..you could restore the computer on back date.
Next step is Open Cmd and type temp,%temp%,cleanmgr one by one.
These commands will clean the computers unwanted files and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First you need open up Bluetooth speaker and open up
Bluetooth on your cell phone .
Once it's done you got to pair it with your cell phone using 0000 or 1111..
Your Bluetooth device has connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | Quick learner,dedication,active listener,patient,situation handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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