Subject: Tech Support Candidate - Abhishek Kumar Abhishek
From: Abhishek Kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 11:09:17 -0400

| | Tech Support Test

Name | Abhishek Kumar Abhishek
E-mail | [email-masked]
Phone Number | (201017) 9540195011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Service desk analyst | 7 /05/2021 | 17000
Previous Employer 1 | Onnix Pvt Ltd | Field engineer | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will try to open it in a fresh browser, and check if it is working or not.
2. If not working try with different browsers.
3. Will try to check if other websites is opening or it is issue with same website.
4. Will try to clear the  cookies and cache memory and will try again.
5. Check if the website is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker, switch the bluetooth settings in phone, search for new pairing. Then the new device will appear , click it and try to test.

What according to you makes you a good candidate for customer service or technical support job?

I have a experience of working on this profile, working on the customer support profile will help to get the knowledge of new issues and will be able to get some new technique to work on system.
We will be the front face of companies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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