Subject: Tech Support Candidate - Sailesh Negi
From: Sailesh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 10:15:02 -0400

| | Tech Support Test

Name | Sailesh Negi
E-mail | [email-masked]
Phone Number | (91) 9971318169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One97 Communications Limited | Senior Associate | 30th Marth | 27400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First, I shall check the error, showing on the browser and take the necessary action accordingly.

2- I shall try to open some other websites to check whether the issue is with www.ndtv.com or with all the sites.

3- I shall check my internet connectivity.

4- I shall check if there is any from the DNS.

5- I shall clear browsing data and cookies from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth on the speaker.
2- Turn on the Bluetooth on the mobile.
3- Open Bluetooth settings on the mobile and choose the option pair a new device.
4- Bluetooth will search all the nearby devices.
5- We can find the name of our speaker there.
6- Select the name of your spear and choose connect.
7- The speaker may play a tone sound when connectivity is established.

What according to you makes you a good candidate for customer service or technical support job?

1- Good experience in technical support.
2- Experience in Windows and MacOS.
3- Can provide remote and chat support.
4- I like to fix issues and find solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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