Subject: Tech Support Candidate - Ramu Dammalapati
From: Ramu Dammalapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 09:42:25 -0400

| | Tech Support Test

Name | Ramu Dammalapati
E-mail | [email-masked]
Phone Number | (+91) 6300189850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | APPILICATION SUPPORT ENGINERR | Presently Working | 210000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As  a Computer user  I state that it depends on the type of error that occurred
At first i will check the Proxy settings of y system to debug error and nextly i will clear the cache memory or clear the log files that present in my system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Switch on the Bluetooth speaker that you want to connect to
Step2:On Bluetooth option from your Mobile
Step3: Search for the device that you want to connect to
Step4:Connect for the Device after reflecting

What according to you makes you a good candidate for customer service or technical support job?

Good Communication
Knowledge on Software Life Cycle
Analyzing  L1 related issues
Focusing on Business requirements

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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