Subject: Tech Support Candidate - Ritu Rayat
From: Ritu Rayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 07:53:30 -0400

| | Tech Support Test

Name | Ritu Rayat
E-mail | [email-masked]
Phone Number | (+91) 9876909598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Web hosting and DNS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Content writing | 15th March 2021 | Variable
Previous Employer 1 | Teleperformance Mohali | Customer Care Executive | 18th Jan 2021 | 25000
Previous Employer 2 | Vidyanta Skills Institute HSDC Amritsar | IT trainer | 8th August 2020 | 13500

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The primary troubleshooting would be checking the url and domain name for if it is correctly spelled or not.
After that, one can opt for clearing cache.
And the final option would be opening the website in incognito window as it doesn’t have cache and cookies, therefore websites run smoothly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In order to connect Bluetooth speaker one has to make the Bluetooth speaker discoverable by pressing the respective button.
Then, open the settings of your phone.
Look for Bluetooth option and turn it on, you will see list of all available devices for connection.
You can choose the device and connect it.

What according to you makes you a good candidate for customer service or technical support job? | One needs to have good listening skills, to understand the customer’s concern and providing them with the appropriate solution in the best time possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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