Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 06:10:47 -0400

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (+91) 9999764212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyde Park, Sec-78, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Nsyus Technologies | Customer Support Associate | 11 Sept 2020 | 25000 /-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure that internet connection works.
2. I will check if the given website is down for everybody or just for me by using isup.me
3. I will also restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Click the bluetooth sign.
3. Tap pair new device.

What according to you makes you a good candidate for customer service or technical support job? | I feel and experienced that soft spoken, good listener, problem solver, helpful and know how to engage the people well is the key to be a great customer service associate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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