Subject: Re: HB Daily report - 16th March
From: Vimal Tewari <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 17 Mar 2021 03:05:07 -0700 (MST)

Sure ma'am, let me work on it and I'll get back to you!! 

Thanks & Regards 
Vimal Tewari 

From: "Deeksha" <[email-masked]> 
To: "Vimal Tewari" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Wednesday, 17 March, 2021 15:31:07 
Subject: Re: HB Daily report - 16th March 

Hi Vimal, 

Could you please share the report for yesterday 

I primarily need: 

    1. productivity of each agent (chats+ emails) 
    2. wait time and response time of chats 
    3. Response time of emails 

Please share this data everyday 

Thank you 

Kind regards, 
Deeksha 

From: Vimal Tewari < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 March 2021 at 3:23 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: HB Daily report - 16th March 

Sure @Ashish, will take care of this going forward!! 

Thanks & Regards 
Vimal Tewari 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Vimal Tewari" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 17 March, 2021 14:45:33 
Subject: HB Daily report - 16th March 

Hi Ma'am, 

Please find the attached report for LMG for 16th March. 

@Vimal - Going forward you need to send the report on daily basis. 

Regards, 
Ashish Dabral