Subject: Tech Support Candidate - Aniket Mahlawat
From: Aniket Mahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 06:02:37 -0400

| | Tech Support Test

Name | Aniket Mahlawat
E-mail | [email-masked]
Phone Number | (91) 7428670689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Api Integration , shopify , woocommerce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ecom express private limited | implementation engineer | currently working | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | will check the DNS , will check domain
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the bluetooth settings of the devices make the speakers bluetooth open so that it may connect to the phone.
What according to you makes you a good candidate for customer service or technical support job? | i have patience and can handle the situation as soon as possible ...and will not relaxed until a resolution is given to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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