Subject: Tech Support Candidate - Sunidhi X
From: Sunidhi X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 05:25:19 -0400

| | Tech Support Test

Name | Sunidhi X
E-mail | [email-masked]
Phone Number | (91) 8814040778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Domain, vpn, software, exchang, pst

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | May | 17100
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check for the internet connectivity
Then will chevk with the proxy of the system , if greyed out then will fix ftom Symantec
If everything is well, then will check by using opeing url in other broswer
If not then will reset the browser and clear the cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Open Bluetooth option
Select to on
Select to find nearby bluetooth connection
If got then we will connect
Exit from setting

What according to you makes you a good candidate for customer service or technical support job? | As i already have a level 2 it services and technical knowledge i will ne an asset to your company, i believe in gaining knowledge and experience so that i could enhance my skills and be an asset
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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