Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:33:32 -0400

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (91) 9718180886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clixxo Broadband Pvt.Ltd. | Executive | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First to check the internet connection on ethernet port of PC. Then check for the IP and DNS of the PC. Also check that whether DNS and IP are pinging or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the Bluetooth of both speaker and mobile. Then a pairing request should be prompt for the first time user. You have to pair it to get connected.
What according to you makes you a good candidate for customer service or technical support job? | I am good listener, and having 3 years of experience in support. I can understand the exact issue frequently and trying to resolve as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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