Subject: Arabic Language Test - ElMUTAZBALLA Adel ahmed
From: ElMUTAZBALLA Adel ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:28:27 -0400

| | Foreign Language Screening Test

Name | ElMUTAZBALLA Adel ahmed    /  (+91) 6375494177    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Please  accept my apology on behalf Of our  company
I’m so sorry to hear that your order it’s not delivered yet and for the  inconvenience
We value our customers and service
And we will do the best that you can get your order within 24 hours we appreciate that u have informed us about this matter we always try to give our best
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Please  accept my apology on behalf Of our  company
I’m so sorry to hear that you have received different order and for the  inconvenience
We value our customers and service
And we will do the best that you can get your order within 24 hours we appreciate that u have informed us about this matter we always try to give our best
Thank you

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