Subject: Tech Support Candidate - Kuldev Palni
From: Kuldev Palni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:08:28 -0400

| | Tech Support Test

Name | Kuldev Palni
E-mail | [email-masked]
Phone Number | (91) 9810215164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | ANABLER OUTSOURCING SERVICES PRIVATE LIMITED | Sr Executive | 15/12/2020 | 43000
Previous Employer 2 | Altos Inc | Executive | 03/04/2015 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My step wise trouble shooting for the issue are as follows:-

1) I would first check the internet connection.

2) I will make sure that I have typed the spelling of the domain correctly.

3) If it is a secure domain I would prefix HTTPS before the website name.

3)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Whether Bluetooth is in ON mode in the phone.
2) I will make sure that Bluetooth speaker is paired with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have been using the computer since 1998 and have all the basic knowledge with respect to OS.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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