Subject: Tech Support Candidate - Shailendra Goswami
From: Shailendra Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:01:32 -0400

| | Tech Support Test

Name | Shailendra Goswami
E-mail | [email-masked]
Phone Number | (91) 9560898079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 12
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance CRM services | technical support executive | 27/02/2021 | 23500
Previous Employer 1 | HDB financial services | Operation Executive | 15/09/2019 | 18000
Previous Employer 2 | Convergys India | Customer support Executive | 04/02/2019 | 18500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection.
2. Recheck the website address.
3. Try to open the website in secure mode.
4. I will try to open website in different browser.
5. I will check the error and check if the firewall policies are allowing the website content.
6. If permitted, I will try to turn off Proxy server or Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Speaker and select connectivity through Bluetooth.
2. Turn on Bluetooth function in Mobile Phone and search for available devices.
3. Select the Speaker to connect through Bluetooth in available devices option and click on pair.
4. Once the pairing is complete, you can use Speaker for Mobile Phone audio.

What according to you makes you a good candidate for customer service or technical support job?

I have more then 6 years experience in customer service industry for domestic as well as international customers.
I have experience of handling customer's various queries over Email, Chat, Voice and through ticketing tool. Besides I have work experience of Technical support in all communication format for Microsoft cloud services.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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