Subject: Tech Support Candidate - Rishab Nair
From: Rishab Nair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:54:51 -0400

| | Tech Support Test

Name | Rishab Nair
E-mail | [email-masked]
Phone Number | (+91) 8660495063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Remote Desktop Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC Technology | Senior Technical Support Engineer - Level 2 / SMPP | Currently working | 32,750
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>First thing what you do related to this issue is -
>Check if Laptop is a Company provided one ( Certain companies have restrictions to certain website )
>Try in different browser and check
>If still the same issue persist - Troubleshooting ( IE , google chrome , Microsoft Edge )
>Check the proxy settings as well - Troubleshoot that as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Turn on the Bluetooth device
>Turn on the Bluetooth Option on Mobile device
>Click on Connect to that particular Bluetooth device -Then a pop up option which says Pair appears - You would need to click on that.
>It states Connected once you click on pair

What according to you makes you a good candidate for customer service or technical support job?

>Good Communication
>Patience
>Greeting the Customer friendly
>Being polite and Understanding the Users Problem and giving perfect Solution to that particular related issues

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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