Subject: Tech Support Candidate - Amaninder Singh
From: Amaninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:50:20 -0400

| | Tech Support Test

Name | Amaninder Singh
E-mail | [email-masked]
Phone Number | (98724) 20406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jalandhar, punjab
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | System engineer | currently working | 16800
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we need to check the internet connectivity .
2. we will try the webiste connecting other internet connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable Bluetooth mode on speaker
2.please open settings.
3.Go to Bluetooth settings.
4.Check the name of your Bluetooth speaker.
5.tap on it to connect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Candidate must be fluent in communication and use only polite words to inform the customer what should he have to done to resolve the issue.
Candidate also have to be very patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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