Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:44:24 -0400

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (+91) 8700056945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Knowledge of windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 31st March | 23k
Previous Employer 1 | Evision Technoserve | Desktop support Engineer | Jan 2019 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all i will check the Internet Connection.
2. Need to check the TCP/IP settings.
3. Then check the Proxy setting.
4. Check if the website might be blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the speaker and Bluetooth of the Mobile Phone.
2. Then search for the device with the device name.
3. Select the device and connect.
4. Make the pair with correct pair code with the speaker from mobile phone.
5. And finally it got connected.

What according to you makes you a good candidate for customer service or technical support job?

1. To provide the best service delivery and satisfied the customer with the best solution.

2. The way to interacting with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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