Subject: Tech Support Candidate - Ritesh Saxena
From: Ritesh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:41:58 -0400

| | Tech Support Test

Name | Ritesh Saxena
E-mail | [email-masked]
Phone Number | (+91) 9971755326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Flexsin technologies Pvt ltd | Sr.Executive | 6 Feb 2021 | 36 k
Previous Employer 2 | Jetways travels Pvt Ltd | IT Head | 22 Nov 2018 | 22 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st check the internet if it is working fine
2nd check the website to another machine if the website still doesn't work .
3rd check with firewall and rules with the same.
probably after this it will be the work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth speakers
second check the same bluetooth name in your phone.
third make pairing for the same
Play what you want

What according to you makes you a good candidate for customer service or technical support job? | Problem resolving attitude always make a good candidate for the same
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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