Subject: Tech Support Candidate - Kuldeep Rana
From: Kuldeep Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:34:57 -0400

| | Tech Support Test

Name | Kuldeep Rana
E-mail | [email-masked]
Phone Number | (91) 9899858611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTTDATA | SR Associate | NA | 31200
Previous Employer 1 | Vserve INfosystem | System Engineer | 8 oct 2019 | 20000
Previous Employer 2 | Netconnect | System engineer | 20 Mar 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Test the Wi-Fi on different devices.
Restart the system and browser.
Try a different Ethernet cable.
Upgrade your equipment and browser.
Call your internet service provider.
check the AD access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Because we have :-professionalism, patience, and a “people-first” attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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