Subject: Tech Support Candidate - Deepak Nautiyal
From: Deepak Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:31:16 -0400

| | Tech Support Test

Name | Deepak Nautiyal
E-mail | [email-masked]
Phone Number | (91) 9756811171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor 2 | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Need to check system connected to the internet or not
2 - other sites are working or not
3 - need to check the site on other system working or not, can be issue with site
4 - if working on other system need to check proxy settings, can be saved as manual
5- can restart the network services
6- can update the network drivers
7 - can check for os update, reinstall
8 - Need to replace hd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Turn On
Search for devices
Pair to the speaker
Connected

What according to you makes you a good candidate for customer service or technical support job?

Have experience of 2 years in technical support, in hardware, software , windows, and external peripherals.
Working as an advisor 2, responsible for team scores,
Responsible for client expectated work in the process

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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