Subject: Tech Support Candidate - Jagmeet Si na h
From: Jagmeet Si na h <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:29:55 -0400

| | Tech Support Test

Name | Jagmeet Si na h
E-mail | [email-masked]
Phone Number | (+91) 9997422661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gfn dselva infotech | Sr. Implementation engineer/Dba | N/A | 17418
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device(before restarting the device make sure you save all your data)
2. Make sure we have a stable internet connection( can be checked by pinging the dns server or by pinging google.com or by directly opening google.com from browser)
3. Check the website if it is down or not if yes then is it down for everyone or for me .(in the website portal after the url right (Down for everyone or Just me)) this will tell yout about the site.
4. Make sure the system has the static IP as configured earlier else make the IP available from the slot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker
2. Switch on the bluetooth from mobile phone
3. Make bluetooth setting visible or discoverable to all
4. Search the bluetooth speaker name on phone
5. Once found click on the name and the bluetooth is connected

What according to you makes you a good candidate for customer service or technical support job? | I have been managing this kind of stuff from almost more than 4 years and i have the capabilities to deal with international clients easily anf given them resolution in timely manner with smooth and less interaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |