Subject: Tech Support Candidate - Ritu Bisht Ritu
From: Ritu Bisht Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:21:34 -0400

| | Tech Support Test

Name | Ritu Bisht Ritu
E-mail | [email-masked]
Phone Number | (911) 9759921362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujitsu consulting india | Assistant technical service engineer | 17/4/2021 | 27k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will try to open the same link in a different browser. If issues persists then I will check my LAN whether I am connected properly or not.
2. Then i will check the url as well whether it is correct.

3. If still persists then I will check with my colleagues for the same link whether it is getting opened in their system or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in phone
2. Search for the device
3. Click on device name

What according to you makes you a good candidate for customer service or technical support job? | I have good experience to deal with customers on call, chat or email.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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