Subject: Tech Support Candidate - Sajin Solomon
From: Sajin Solomon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:19:40 -0400

| | Tech Support Test

Name | Sajin Solomon
E-mail | [email-masked]
Phone Number | (91) 8123456276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | L2 technical support | 5-Mar-2021 | 23000
Previous Employer 1 | Zippserv | Data analyst | 2019 | -
Previous Employer 2 | Hinduja global solutions | Technical support | 2018 | -

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will use a different browser and check if there is any error
2. If it's working fine in another browser then will clear the cashe and cookies in the current browser.
3. Will also try using incognito mode and check if the website is loading.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth in speaker
Turn on bluetooth in phone and search for bluetooth spaker name.
Then pair the speaker and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Better and quick understanding of the query.
2. Analyse the issue and resolve the issue.
3. Convinced the customers and explain the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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