Subject: Tech Support Candidate - Jagadish Bhavireddy
From: Jagadish Bhavireddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:18:52 -0400

| | Tech Support Test

Name | Jagadish Bhavireddy
E-mail | [email-masked]
Phone Number | (+91) 8686656416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindrs | Subject Matter Expert | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Verify the internet connection on device.
Check if the website is working on other browsers and other devices.
Check if the website is working when connected to other internet connection.
Try resetting the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blue tooth
Select the device
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

I am patient and active listener
I will put myself in customer shoes and act accordingly
I am more empathize towards customer situation

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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