Subject: Arabic Language Test - Mohammed Hasan
From: Mohammed Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:07:07 -0400

| | Foreign Language Screening Test

Name | Mohammed Hasan    /  (122001) +917075310843    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

An apology to our valued customers.
We present the apology attached to the flower, which expresses its appreciation and respect to all of you without exception.
In the recent period, many orders have been delayed
Questions were about the delay
The main reason is the delivery company because there is a problem between the delivery company and the work pressure and pressure are very severe.
Third, we undertake to deliver as soon as possible
This is why we stress your understanding and our apology we repeat to you
Greetings to all of you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear customer, I ask you to accept my apology on behalf of the company’s name for the bad customer service you have faced, and we inform you that measures have been taken to reform and improve our company’s service so that what happened will not be repeated again.  Thanks for your time to write to us and let us know.  We look forward to serving you better in the future

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