Subject: Note Added - [#4346] Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 03:40:31 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346    Subject:  Issue   Requester: Marc    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"><div dir="ltr">When a piece of equipment fails the video connection drops off, so relaunching the App wakes all the AV equipment up again, which is why the class then starts.  Video player disconnect issues are not related to software, it is a hardware problem that's resolved temporarily by relaunching the App (or disconnecting and re-connecting the adapter and HDMI, which also wakes the AV equipment up again)</div></div>