Subject: New Reply Received - Resend new access
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 14:41:49 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Resend new access   Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
The password is not working</div>
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Adma11@20</div>
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<font><span style="font-size:16px">Best Regards.</span></font>
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<font><span style="font-size:16px">Marcos Cruz</span></font>
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<font><span style="font-size:16px">Group Exercise Manager</span></font>
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<font><span style="font-size:16px">Fitness First Platinum</span></font>
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<font><span style="font-size:16px">Abu Dhabi Mall &amp; Dalma Mall</span></font>
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<font><span style="font-size:16px">Club:  02 6746991   Cell: 050 7220278</span></font>
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<font><span style="font-size:16px">email: [email-masked] </span></font>
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<font><span style="font-size:16px"></span></font>[email-masked]</div>
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<font><span style="font-size:16px"><a href="http://www.fitnessfirst-me.com" rel="noreferrer">www.fitnessfirst-me.com</a></span></font>
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 US ON:</span><span lang="EN-US" style='margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:10pt; line-height:inherit; font-family:"Calibri Light",sans-serif; vertical-align:baseline; color:black'>   </span><span style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:black"><a href="https://www.facebook.com/fitnessfirstme" target="_blank" rel="noreferrer" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:rgb(149,79,114)"><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(200,16,46); text-decoration-line:none"><img class="EmojiInsert" width="30" height="31" id="OWAPstImg79241" alt="facebook" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:inherit; width:0.3125in; height:0.3229in" src="cid:[email-masked]"></span></a></span><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(122,122,122)"> </span><span style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:black"><a href="https://www.instagram.com/fitnessfirstme/" target="_blank" rel="noreferrer" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:rgb(149,79,114)"><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(200,16,46); text-decoration-line:none"><img class="EmojiInsert" width="30" height="28" id="OWAPstImg726259" alt="facebook" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:inherit; width:0.3125in; height:0.2916in" src="cid:[email-masked]"></span></a></span><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(122,122,122)"> </span><span style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:black"><a href="https://twitter.com/fitnessfirstme" target="_blank" rel="noreferrer" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:rgb(149,79,114)"><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(200,16,46); text-decoration-line:none"><img class="EmojiInsert" width="30" height="24" id="OWAPstImg631523" alt="facebook" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:inherit; width:0.3125in; height:0.25in" src="cid:[email-masked]"></span></a></span><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(122,122,122)"> </span><span style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:black"><a href="https://www.youtube.com/user/FitnessFirstME1" target="_blank" rel="noreferrer" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:rgb(149,79,114)"><span lang="EN-US" style="margin:0px; padding:0px; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:inherit; line-height:inherit; font-family:Tahoma,sans-serif; vertical-align:baseline; color:rgb(200,16,46); text-decoration-line:none"><img class="EmojiInsert" width="30" height="30" id="OWAPstImg113142" alt="facebook" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:inherit; width:0.3125in; height:0.3125in" src="cid:[email-masked]"></span></a></span><span style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline; color:black"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 16, 2021 5:54 PM<br>
<b>To:</b> Gx Adm &lt;[email-masked]&gt;<br>
<b>Cc:</b> Dana Fabro &lt;[email-masked]&gt;; marija nikolic &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Resend new access
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<div style="color:INDIANRED"><b><i><font>External email sender, please take precaution.</font></i></b></div>
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<div dir="ltr">Hi Marcos,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out support today.</div>
<div dir="ltr">​<br>
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<div dir="ltr">The access code is active only one month after its creation, therefore it does not match. But you don't need a access code to connect your new iPad to Studio 1. I see that your old device has been removed. Now you need to download the Les Mills
 Virtual App to your new iPad from the App Store and log in using your username: [email-masked] and the password you created, please do not use the temporary password: Tp0#AvXwcnZA.</div>
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<div dir="ltr">Please let us know how it goes.</div>
<div dir="ltr">​</div>
<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4374&amp;data=04%7C01%7Cgx.adm%40fitnessfirst-me.com%7C6d6a7bdb90fc4a72797508d8e8830fb1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637514996884346316%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HPd1TV7VU5FJg6uFknd1yqenmsFGklQ1QTuJ1ccd7KI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4374</a>
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<blockquote class="x_freshdesk_quote">On Wed, 17 Mar at 2:11 AM <span class="x_separator">
, Marcos Cruz &lt;[email-masked]&gt; wrote:
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<strong style='color:rgb(32,31,30); font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; text-align:left; background-color:rgb(221,221,221)'>Hi, </strong>
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<strong style='color:rgb(32,31,30); font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; text-align:left; background-color:rgb(221,221,221)'><br>
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<strong style='color:rgb(32,31,30); font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; text-align:left; background-color:rgb(221,221,221)'>This is Marcos From FF Abu Dhabi Mall, you can see below our access and we got the new ipad, I did
 all process but the access CODE does not match.</strong> </div>
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</strong>
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<strong style='color:rgb(32,31,30); font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; text-align:left; background-color:rgb(221,221,221)'>Username: [email-masked]<br>
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<strong style='color:rgb(32,31,30); font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; text-align:left; background-color:rgb(221,221,221)'>Password: Tp0#AvXwcnZA</strong><span style='margin:0px; font-size:15px; font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; color:rgb(32,31,30); text-align:left; background-color:rgb(221,221,221)'></span><br>
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<strong>ACCESS CODE: e7f1b2a2-2559-f023-e279-38ea203297b4</strong> </ol>
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Can you double check it?</div>
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Thank you</div>
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<font><span style="font-size:16px">Best Regards.</span></font> </div>
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<font><span style="font-size:16px">Marcos Cruz</span></font> </div>
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<font><span style="font-size:16px">Group Exercise Manager</span></font> </div>
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<font><span style="font-size:16px">Fitness First Platinum</span></font> </div>
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<font><span style="font-size:16px">Abu Dhabi Mall &amp; Dalma Mall</span></font> </div>
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<font><span style="font-size:16px">Club:  02 6746991   Cell: 050 7220278</span></font>
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<font><span style="font-size:16px">email: [email-masked] </span></font>
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<font><span style="font-size:16px"></span></font>[email-masked]</div>
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