Subject: Arabic Language Test - Khaled Ahmed
From: Khaled Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 07:15:49 -0400

| | Foreign Language Screening Test

Name | Khaled Ahmed    /  (9346544942) 9346544942    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer khaled speaks with you how may I help you.

sorry for hearing that
We will deliver you order as soon as possible
And we will be an touch with our courier to see the issue. Again we are apologise for this case

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

اهلا وسهلا معاك خالد عمر من شركة baby shop كيف اقدر اخدمك

نحن نعتذر عن ما بدر من الاخطاء التي واجهتك ونعذك بأسرع ما يمكن انا نستبدل لك القطعه الخاطئة في اسرع وقت ممكن وبما انك زبون قديم سوف نعطيك كوبون خصم عند شرائك المره القادمه من شركة baby shop
شاكرين لك اختيارك الاول للتسوق من baby shop

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