Subject: New Reply Received - Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 10:17:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue  Ticket comment <div dir="ltr">Hi Olesia, <div><br></div>
<div>I did share your advice with the club but they keep saying to me that they are sure that's a software issue and not a hardware issue. </div>
<div><br></div>
<div>How can I explain to them that it seems to be a hardware issue? </div>
<div><br></div>
<div>Thanks, </div>
<div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> </span>
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<div><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"><br></span></div>
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<span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
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<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  | </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u>
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<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1PZBdPVSPEHvUExYMvJZMNKXsQPzEKYZy&amp;revid=0BxUdpzWVP2BnYTF5Sko4TEwwNmhYcGN0ZElzRkwyL0p5eXprPQ" width="420" height="160"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s)
adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y
está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida.
Le recordamos que sus datos han sido incorporados en el sistema de tratamiento
de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos
por la normativa, usted podrá ejercer sus derechos de acceso, rectificación,
limitación de tratamiento, supresión (“derecho al olvido”), portabilidad,
oposición y revocación, en los términos que establece la normativa vigente y
aplicable en materia de protección de datos, dirigiendo su petición a la
dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo
electrónico <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
Si usted lee este mensaje y no es el destinatario señalado, el empleado o el
agente responsable de entregar el mensaje al destinatario, o ha recibido esta
comunicación por error, le informamos que está totalmente prohibida, y puede
ser ilegal, cualquier divulgación, distribución o reproducción de esta
comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva
el mensaje original a la dirección arriba mencionada. Gracias”.<br>
</div></div>
</div></div></div>
<br>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El vie, 12 mar 2021 a las 13:07, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Marc,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your reply.</div>
<div dir="ltr">​<br>
</div>
<div style="box-sizing:border-box;margin:0px;font-size:13px;line-height:18px;word-break:normal" dir="ltr">The error message is a warning signal that some aspect of the AV setup is failing, please follow the next steps:</div>
<ol style="box-sizing:border-box;margin:8px 0px 4px;padding:0px 0px 0px 40px;line-height:17px">
<li style="box-sizing:border-box;font-size:13px;line-height:18px;margin:0px;word-break:normal">Replace the Apple AV adapter (the wires within this cable are fragile and can break, especially if no strain relief is applied)</li>
<li style="box-sizing:border-box;font-size:13px;line-height:18px;margin:0px;word-break:normal">Replace the HDMI cables</li>
<li style="box-sizing:border-box;font-size:13px;line-height:18px;margin:0px;word-break:normal">Contact your AV provider to find out how to reset your EDID (or the device may need replacing)</li>
<li style="box-sizing:border-box;font-size:13px;line-height:18px;margin:0px;word-break:normal">Ensure the correct input is selected on the external screen to receive the video signal.</li>
</ol>
<div style="box-sizing:border-box;margin:0px;font-size:13px;line-height:18px;word-break:normal"><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'></div>
<div dir="ltr"><span dir="ltr" style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>​Please share the above with the Club.</span></div>
<div dir="ltr"><span dir="ltr" style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>​</span></div>
<div dir="ltr">
<span dir="ltr" style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>​<span style="color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Best regards,</span><br style="box-sizing:border-box;color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><span style="color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Olesia</span><br style="box-sizing:border-box;color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><span style="color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Customer Services</span><br style="box-sizing:border-box;color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><span style="color:rgb(24,50,71);font-family:Helvetica,sans-serif;font-size:13.3333px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Les Mills Virtual App</span></span><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a>
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                          <blockquote>
                            On
                            Sat, 13 Mar at 12:32 AM
                            <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div>
<div class="MsoNormal"><span lang="EN-NZ">Hi, </span></div>
<div class="MsoNormal"><span lang="EN-NZ"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ">I have a new feedback from the club. </span></div>
<div class="MsoNormal"><span lang="EN-NZ"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ">Have a look to the video I attach please. It’s a video recorded 10 minutes ago. </span></div>
<div class="MsoNormal"><span lang="EN-NZ"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ">The club is having lots of problems with this. They are a bit fed up with us because we are not able to fix it. </span></div>
<div class="MsoNormal"><span lang="EN-NZ"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ">What should I advise them? To buy a strain relief? To buy a new Apple AV adapter?</span></div>
<div class="MsoNormal"><span lang="EN-NZ"> </span></div>
<div class="MsoNormal"><span lang="EN-NZ">Thank you so much. </span></div>
<div class="MsoNormal"><span lang="EN-US"> </span></div>
<div class="MsoNormal" style="margin-bottom:12pt">
<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background:white">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background:white"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span></u><u><span style="font-size:9pt;color:rgb(5,99,193);background:white"><br></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background:white">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> </span><u><span style="font-size:9pt;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.com</span></a></span></u><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background:white"></span></u>
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<div class="MsoNormal" style="margin-bottom:12pt">
<i><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="color:rgb(31,73,125)"> </span>
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<div class="MsoNormal"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="558" height="212" style="width: 5.8125in; height: 2.2083in" id="gmail-m_-5668678413375053517_x0000_i1048" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9WSUKQX2h67Q197p8zyyUjgOQ6QfbuLwh0nU_qdUlZ4"></span></a></div>
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<a href="https://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="227" height="29" style="width: 2.3645in; height: 0.302in" id="gmail-m_-5668678413375053517_x0000_i1047" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.r2y5q4YK2gZhZKvQ_ds-0EaBFkP2LNvsEmLitdO1zNk"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1046" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ykI9-h7-0v9w5MIkO_uUDFcGM-zFSdt33jzft-r9bW8"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1045" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-Ii_hll9Zc3BLcZ36o6rcq1HFiuRerbbjyJ9e81_osg"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1044" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tbltWbBMziTbVF96IXjH7e2lq3ZA_1ufzukGbCL3zxM"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODc1OTUyMDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Vh7gkbiseQkFUnwrQNwvFoCnAZVNegrnYlZdfH3UwrQ"></span></a>
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<div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:rgb(174,170,170)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.<br>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 10 de marzo de 2021 8:21<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br><b>Asunto:</b> Re: Issue</div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thank you for your prompt response.</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">We always advice to use a strain relief for the Apple adapter cable, as it is usually bending and the wires inside the cord break, causing the connection to be lost. </span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Overall, we recommend trying to replace the Apple adapter and HDMI cables in order to resolve this issue.</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​</span></div></div>
<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div>
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<div>On Tue, 9 Mar at 9:56 PM <span>, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span><span></span>

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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Olesia, </span></div></div>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Yes, they are extracting the audio from the EDID, but I didn’t draw it in the AV diagram. </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Do you think that the problem is the lack of strain relief?</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Thanks, </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background:white">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background:white"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span></u><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><br></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background:white">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> </span><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">  |  </span><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.com</span></a></span></u><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span>
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<i><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="558" height="212" style="width: 5.8125in; height: 2.2083in" id="gmail-m_-5668678413375053517_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tn_cYwG9IIdJFdvUhCigMSV5haxCjTxivBNwou_2paU"></span></a></span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="227" height="29" style="width: 2.3645in; height: 0.302in" id="gmail-m_-5668678413375053517_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vN5ss07WL-FjUULRHLX7c6GRRm7Gfyyr1pIMLBqt9Rk"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.wNIhFjoF-GHkORBUBUt0ApMydu_uwVHm7eLgoiJtOLY"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.npwisdO6O-1R9V0pm4nAnpBavzQB0ametJ2fh8CquMg"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4yuj4ZWbearA1_FsFUuwqX3e0UkQ4mM9ztfGhF4vrh4"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="31" height="31" style="width: 0.3229in; height: 0.3229in" id="gmail-m_-5668678413375053517_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcyNjQ5MzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6TwR5A8pZ-hCnBQ6cuZ9lBNFPrX139B4KNI2vx228l8"></span></a> </span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:rgb(174,170,170)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif">De:</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif"> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br><b>Enviado el:</b> martes, 09 de marzo de 2021 9:38<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br><b>Asunto:</b> Re: Issue</span>
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<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Marc,</span></div></div></div>
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<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thank you for your reply.</span></div></div></div>
<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">​</span></div></div></div>
<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">I contacted our Level 2 team regarding a problem with this club. Their answer is that the installation is not as recommended. Audio needs to be extracted from EDID. This client needs to slightly change the AV setup.</span></div></div></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(24,50,71)">Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a> </span>
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<div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Mon, 8 Mar at 10:04 PM <span>, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span></span></div></div>
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<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Olesia, </span></div></div></div>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Yes, they are using a genuine Apple adapter. The EDID model is this: <a href="https://www.blustream.co.uk/sm11" rel="noreferrer" target="_blank">https://www.blustream.co.uk/sm11</a></span><span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif"> </span><span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">But, they don’t use a strain relief on the cable. </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Do you want me to check something else?</span><span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<span lang="EN-US" style="font-size:10pt;font-family:Helvetica,sans-serif">Best regards, </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background:white">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background:white"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span></u><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><br></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background:white">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> </span><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">  |  </span><u><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(5,99,193);background:white"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.com</span></a></span></u><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span>
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<i><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background:white">Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"></span>
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<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="558" height="212" style="width: 5.8125in; height: 2.2083in" id="gmail-m_-5668678413375053517Imagen_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-3P0usgWqc-3nAr_zK8yQom6JLyd0fcTXPrelfXj074"></span></a></span></div></div></div>
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<div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:rgb(174,170,170)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div></div>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif">De:</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif"> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br><b>Enviado el:</b> viernes, 05 de marzo de 2021 20:28<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br><b>Asunto:</b> Re: Issue </span>
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<div><div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Marc,</span></div></div></div></div>
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<div><div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thanks for the reply and the AV diagram.</span></div></div></div></div>
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<div><div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Could you please confirm with Club that they have a genuine Apple adapter and that there is a strain relief on the cable? And please tell us the make and model of the EDID they are using.</span></div></div></div></div>
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<div><div><div><div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div></div>
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<span style='font-size:1pt;font-family:"Times New Roman",serif;color:white'>4346:859387</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346