Subject: Arabic Language Test - adam musa yagoub yousif
From: adam musa yagoub yousif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 04:07:49 -0400

| | Foreign Language Screening Test

Name | adam musa yagoub yousif    /  (6374743798) 6374743798    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi
thank you for bringing this to our attention I am sorry you are not satisfied with our product  id 9643039489  and you have problem with the delivery Im here to issue you that you will get the product and if you are not  satisfied with will refund you.
thank you for your business with us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi
thank you for bringing this to our attention I am sorry you are not satisfied with our product  id 9643039489  and you have problem with color Im here to issue you that you will get the wright  product and if you are not  satisfied with the product will refund you. we would like to call you and settle the problem ASAP and accept our apologist behalf our deliver man Ill call you and register your sugistion and I will pass it to our team
thank you for your business with us

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