Subject: Tech Support Candidate - Saurav Kumar
From: Saurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 03:14:40 -0400

| | Tech Support Test

Name | Saurav Kumar
E-mail | [email-masked]
Phone Number | (0) 7250244700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application specific support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Solution integrator | | 47000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will look for the internet connectivity and then i will take a look at used URL ,may be i have inserted some incorrect text.
If both scenario of them are looks correct then i will open a new Google tab then i will search for the error messages that i have received while opening the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will press my Bluetooth power button for 7 second ,so it enabled the Bluetooth pairing option and then i will enable my Bluetooth from my mobile phone.
Once my Bluetooth speaker device visible on my phone then i click on for connect and if all the things are correct with procedure then it will get connected with my phone

What according to you makes you a good candidate for customer service or technical support job? | My 5 years of experience with customer interaction of around globe.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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