Subject: Tech Support Candidate - SRINIVAS CHAPIDI
From: SRINIVAS CHAPIDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 01:20:00 -0400

| | Tech Support Test

Name | SRINIVAS CHAPIDI
E-mail | [email-masked]
Phone Number | (91) 9966773515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | smarterbiz | Technical support executive | feb 2021 | 20k
Previous Employer 1 | knoah | technical support executive | jan 2020 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check wifi connectivity then restart pc and router
Please list the steps to connect a Bluetooth speaker to your mobile phone. | enable bt on the phone and select mode bt on speaker and pair
What according to you makes you a good candidate for customer service or technical support job? | I worked with Know solutions(client Samsung Electronics South Korea), live chat, and mail support, at a time I handled 3 live chats from USA
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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