Subject: New Reply Received - FW: LM App Demonstration account for Paul from AV media
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 19:24:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: LM App Demonstration account for Paul from AV media  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Good Morning Olesia,
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I am contacting you regarding the unresolved issue of class content on my demonstration virtual system. The password has been reset as directed and I still have limited classes available for download.
 Of particular concern is “ the Trip” which has disappeared from the available downloads.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I am running V1.14.1 (346) on iOs 14.4.1</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This originally had the TRIP available but as mentioned in my previous support request it had been removed from the downloaded classes.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you offer any suggestions please as to how I can reinstate this ?</span></div>
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<div class="MsoNormal"><i><span style='font-family:"Arial",sans-serif'>Paul Smith</span></i></div>
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<div class="MsoNormal">Director (Vic)</div>
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<div class="MsoNormal"><b>AV Media Systems</b></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 15 March 2021 5:25 PM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW: LM App Demonstration account for Paul from AV media</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Paul,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is a follow-up email from LES MILLS Virtual Support.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I hope you are doing well.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I'm temporarily setting the status of this ticket as resolved as I'm not able to get in contact with you.  This can be re-opened at any time by responding to this email.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you've got any problems pertaining to the above issue, please do write back to us.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 9 Mar at 8:18 AM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Paul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We hope you are doing well.<br>
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Have you tried resetting your password as recommended in the previous email and logging into your Les Mills Virtual app?<br>
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Please let us know if you need our further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 4 Mar at 9:29 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Paul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply and the screenshot, it's very helpful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">click here</a> to access the Virtual Scheduler login page and click 'Reset Password', as below.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>You will then be taken to the page below to enter your username:
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica Neue"'>synchronization</span></strong> with
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<span style="color:#183247"><br>
</span>Olesia<span style="color:#183247"><br>
</span>Customer Services<span style="color:#183247"><br>
</span>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 4 Mar at 7:59 PM
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Login screen as requested.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Paul Smith</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>AV Media Systems</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 4 March 2021 4:08 PM<br>
<b>To:</b> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: FW: LM App Demonstration account for Paul from AV media</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Paul,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support. We are sorry to hear about your issue with Virtual.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In order to investigate further, please share with us a screenshot of the iPad screen when you try to sign in to your Les Mills Virtual account. Please remember that you
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348" rel="noreferrer">
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