Subject: Talkdesk Support - Ticket 258691 - epos - Calls are not routed into IVR
From: Talkdesk Inc <[email-masked]>
To: Ashish <[email-masked]>
Date: Mon, 15 Mar 2021 13:02:10 +0000

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Hi Ashish,
We haven't heard from you on ticket 258691 - epos - Calls are not routed into IVR -( https://support.talkdesk.com/hc/requests/258691 ).
The latest comment was the following:
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Mónica Pinto, Mar 8, 2021, 12:14 GMT

Hello Ashish,

We managed to understand what is happening. 
We have completed some test calls and we can see that even though we dial `+4570716469` the calls are being routed to `+19187791907` which is from the same ring group but doesn't have any IVR set up. To guarantee that this wasn't an issue related to ring groups and Flow execution we consulted our telecom provider and on their call logs, it also appears as if we dialed  `+19187791907` so this indicates it's a routing issue.

I would kindly advise you to contact the provider of that SIP to determine if there's some setting on their side automatically routing calls to that number.

I will be waiting for your feedback,
Kind regards

Monica Pinto
Technical Support

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Thank you for understanding.
Mónica

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