Subject: Arabic Language Test - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 03:58:24 -0400

| | Foreign Language Screening Test

Name | Zafar Javed    /  (91) 8188857727    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir
I apologize for the inconvenience that you faced by that courier guy. And I am very sorry for delay in delivering the item. I assure you not to happen such misfortune again. Let me check where your order is and then I can assure you that it will be delivered to you soon as per your request. And once again I request you to please not to be worry about the incident, as it will never ever happen again.
Thank you.
Yours faithfully,
Babyshop Customer support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,
With all due respect we are sorrowful for the unexpected behaviour of our team. We apologise for that. And we will try our best not to occur such behaviour with any customer again. As far the item is concerned, so it can be replaced if found against your selection, so not to be worry about it and go through the process of our company's replacement terms and conditions and enjoy with our services. Thanks a lot.
Yours faithfully,
Babyshop Customer support executive.

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