Subject: Arabic Language Test - Muhiyudheen Shammas
From: Muhiyudheen Shammas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Mar 2021 11:00:59 -0400

| | Foreign Language Screening Test

Name | Muhiyudheen Shammas    /  (+91) 8891596540    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Mr......
Sorry for the inconvenience caused for, its our duty to fulfill our customer requirements and we were working hard to fulfill the customers dreams and ambitions,anyway somehow we were responsible for the issue, and we were not happy about the issue, we were escalating the issue with responsible authorities, and we assure you to deliver the product by tomorrow, and we offer you a 30% off in your next order, hope you will understand the issue and responds to us and feel free to get in touch with us
have a nice day
regards....

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Mr......
We are really sorry to hear such a incident from us, and we were not supposed behave like this,we were deeply apologize for the inconvenience caused to you, and we assure you to that there will be not such incident from us in the future, and our customer related officer will be calling you regarding the issue, and we were deeply sorry for the inconvenience caused for you, hope you will understand the situation, and we were assure you the finest shopping experience in the future
regards....

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