Subject: Arabic Language Test - Shailenda Singh
From: Shailenda Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Mar 2021 09:30:36 -0400

| | Foreign Language Screening Test

Name | Shailenda Singh    /  (110096) 7982467332    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

With reference to your email dated 13th March 2021, your order was not delivered on time.

I apologize for the inconvenience caused to you. I would like to inform you that, you'll receive your order within next 24 hours for sure, the delay is because the product which you've ordered was out of stock and it came into our stock just a few minutes back.

Also, I had a conversation with our delivery executive and he told that you will receive your order within 24 hours for sure. In case, the order doesn't get delivered within 24 hours, then you don't have to pay for it and it will be free of cost.

I again apologize for the inconvenience caused to you.

In case of any queries, please feel free to contact our 24*7 customer service.

Regards,

Shailendra Pratap Singh
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi.

Thank you for contacting Amazon.

As I understand, you've ordered a blue color trouser and received a black color trouser. I apologise for the inconvenience caused to you. I can understand, how frustrating it is.

I would like to inform you that, a mistake happened because our delivery executive was given 2 orders that date and the order got exchanged. Please don't worry, we'll deliver your correct item which is a blue color trouser within 2-3 business days.

Also, as you are our valuable customer, you'll be given a Amazon voucher worth Rs. 500 which you can redeem in future orders with you.

I again apologise for the inconvenience caused to you. We'll try our best not to repeat this again in the future.

In case of any queries, please feel free to contact our 24*7 customer service.

Regards,
Shailendra Pratap Singh
Customer service
Amazon.

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