Subject: Arabic Language Test - Ahmed Suliman
From: Ahmed Suliman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 09:34:46 -0500

| | Foreign Language Screening Test

Name | Ahmed Suliman     /  (122003) 70428 29568    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer ....

we have got your message and thank you for sharing your feadback with us.

we are completely dissapointed to hear from our dearest customer that you have got a extreamly bad experience with us , we definitely know a poor service is unuaceptable , and we quite aware and understand your emotion, this is not

we kinldy requiest to accept our sincerest apologies and we pologize for the negative experience you had, we know apologies is not enough and we will to our best to solve this problem.

we would like to assure you that we will take all nescessary step to deliver the order () and we will do our best to deliver the order as soon as possible.

we are going personally take strick procedure to delivery guy because of his behaivre kindly provide his number and his name and we will take nesccary actions to him and we are going to write a complaint of him and send to our chairman of shipment team .

we have take this message to our team to prevent similar situations fromwe apologie to you agian and we hope to accept our sincerest apologies.

we look forward to having the opportunity to better your experience with us in the near future.

sincerely,
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer ....

we truly sorry for inconvenience you had, and we would to thank you for sharing your feadback with us.

we are completely dissapointed to hear from our dearest customer that you have got a extreamly bad experience with us , we definitely know a negative service is unuaceptable , and we quite aware and understand what you feeling, this is not the level of our experience nor how we dealing with our customers .

we kinldy requiest to accept our sincerest apologies and we pologize for the negative experience you had, we know apologies is not enough and we will to our best to solve this problem.

we can see in our system that you ordered blue trouser kindly provide us a photo of that item and we will do the needful .

we would like to inform you that we made return request from our side and the courier team will collect the item within few days and the amount will refund to you and you can buy the item that you want and we will make sure to deliver the order to youunfortunatley we can deliver the item that you order as in our policy .

we have take this message to our team to prevent similar situations from happening in the future.

we apologie to you agian and we hooe to accept our sincerest apologies.

we look forward to having the opportunity to better your experience with us in the near future.

sincerely,

Amazon team.

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