Subject: Arabic Language Test - Mohamed Ismail Kunnummal
From: Mohamed Ismail Kunnummal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 04:29:44 -0500

| | Foreign Language Screening Test

Name | Mohamed Ismail Kunnummal    /  (859) 0332006    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, It is deeply heart-touching to get informed that you have faced an inconvenient, irresponsible and violent attitude from our employee. We are too responsible in our dealing with our customers as you may know. So, we will try to deliver your order within next 24 hours and for that purpose you may send us your Phone number to ensure that it has been delivered to you on time.
Regarding the bad attitude of our employee, we may contact with the Delivery manager in your area and get report on the event. Further procedures will be taken as per the report and will be communicated to you. If irresponsible attitude from the employee towards you( id 9643039489) was found to be true we may ensure you sufficient compensation.

Yours Sincerely

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, It is too sad to know that you have faced a bad experience from our employees.  So, we will deliver the right colour that you have ordered and register a complaint on behalf of you( id 9643039489) that You didn't get the colour that you ordered, didn't get it within the prescribed time period and had to face rude and unprofessional attitude from our employees. We will investigate about the failures in professional manner and take further steps on that. If found to be true as you have reported, we will make our support team make an apology to you for the inconvenience you have experienced

Yours
Sincerely

Babyshop Team

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