Subject: Tech Support Candidate - Anurag Gupta
From: Anurag Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 00:21:06 -0500

| | Tech Support Test

Name | Anurag Gupta
E-mail | [email-masked]
Phone Number | (91) 9839051188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonet Microsystems Pvt. Ltd | Functional Consusltant | 20 April, 2021 | 20000K
Previous Employer 1 | Entab Infotech | Tech Support Executive | 26 Jan 2020 | 15000K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps.
1. Will open control panel
2. Open Troubleshooting tool
3. Network Adapter Troubleshoot
4. Will get the troubleshooting result then will work on the same for the resolution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps

1. Open Bluetooth on the mobile device
2. Open Bluetooth on the Bluetooth speaker.
3. Search for any available Bluetooth device
4. pair with speaker.

Done

What according to you makes you a good candidate for customer service or technical support job? | I have been working in such a kind of service environment and Likes to do my job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |