Subject: Arabic Language Test - MUHAMMED HANEEF C T
From: MUHAMMED HANEEF C T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 11:54:03 -0500

| | Foreign Language Screening Test

Name | MUHAMMED HANEEF C T    /  (+91) 9037320313    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, thanks for your mail.
sorry for inconvenience.
we are trying to fix the issue at the earliest.
We are sorry to let you know that the delivery of your order 9643039489 for the above mentioned product has been delayed due to an unforeseen issue faced by the seller that was beyond their control. We’re working closely with the seller to make sure that the item reaches you within 24 hours. We would like to thank you for your continued support and trust.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, thanks for your mail.
sorry for inconvenience.
we are trying to fix the issue at the earliest after checking your order details.
we are ready to deliver you your ordered item at the earliest time.
thank you for being our valuable customer.
We would like to thank you for your continued support and trust.

| |