Subject: Arabic Language Test - MOGTABA SAEED
From: MOGTABA SAEED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 09:23:31 -0500

| | Foreign Language Screening Test

Name | MOGTABA SAEED    /  (0091) 9949186069    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

First of all we are extermaly sorry for delaying your product and the misbehaver from our courier guy

Just now we're looking for solving your complain as soon as possible your issue will be solved be assured we will do the best to fix that as priority basis.

We would to inform you that your order will delivered in the same day you wish as you requested.

Again we are very sorry for the experience you've faced from our courier guy we have working in your issue right now to solved optimally.

Thank you for your patiance with us

Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

First of all we are extermaly sorry for delivered wrong product and the the misbehaver that occur from our support team .
And also we're apologize for delaying your product

Just now we're looking for solving your complain as soon as possible your issue will be solved be assured we will do the best to fix that as priority basis.

We would to inform you that your order will be exchange in the same colour that you have been order it

Again we are very sorry for the experience you've faced from our support team  we have working in your issue right now to solved optimally.

Thank you for your patiance with us

Babyshop team.

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