From: Ashish Dabral <[email-masked]>
To: mohd adeel <[email-masked]>
Date: Fri, 12 Mar 2021 05:36:40 -0700 (MST)

Ticket ID 	Subject 	Status 	Source 	Type 	Agent 	Group 	Created time 	days 	Full name 
1754054 	Item no 29020102928720201120 	Waiting on Third Party 	Email 	Complaints 	Alka Pandey 	HomeBox UAE 	11/25/2020 15:34 	106.35 	Asma Ahmed 
1850580 	Re: Your refund is on its way 	Waiting on Third Party 	Email 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	12/9/2020 9:19 	92.61 	hi my name is sadia 
2005229 	Returns 	Waiting on Third Party 	Portal 	Post Order Inquiry 	Alka Pandey 	HomeBox UAE 	1/20/2021 20:42 	50.14 	Samee Ansari 
2029269 	Conversation with UmmHafsah Fatimah 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	1/28/2021 12:17 	42.49 	UmmHafsah Fatimah 
2046083 	Returns 	Waiting on Third Party 	Portal 	Complaints 	Mohd Adeel Akhter 	HomeBox UAE 	2/1/2021 23:17 	38.03 	Neha Manoj 
2055317 	Re: 0509599191 - COMPLIANT!! URGENT REPLT 	Waiting on Third Party 	Email 	Complaints 	Alka Pandey 	HomeBox UAE 	2/4/2021 11:59 	35.50 	Louies_5991 
2055413 	Ø´ÙƒÙˆÙ‰ Ø§Ù„Ø³ÙŠØ¯Ø© / Ø³Ù…Ø§Ø­ Ø§Ù„Ø¹Ø¯ÙˆÙ‰ 	Pending 	Email 	Post Order Inquiry 	Murtaza Kutiyanawala 	HomeBox UAE 	2/4/2021 12:17 	35.49 	Dunia Ahmed K. Bawazeer 
2090113 	Conversation with Oussa! 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	2/12/2021 14:21 	27.40 	Oussa! 
2098027 	Conversation with Oussa! 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	2/14/2021 12:43 	25.47 	Oussa! 
2113503 	Conversation with elle 	Waiting on Third Party 	Chat 	Complaints 	Alka Pandey 	HB-LSM-Followup 	2/17/2021 9:08 	22.62 	elle 
2119306 	Conversation with User 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Alka Pandey 	HB-LSM-Followup 	2/18/2021 10:45 	21.55 	User 
2120225 	Conversation with User 	Open 	Chat 	Post Order Inquiry 	Mustehsan Siddiqui 	HB-LSM-Followup 	2/18/2021 13:17 	21.45 	User 
2129782 	Nova 3 tier serving platter order 9632314464 	Open 	Email 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	2/20/2021 17:01 	19.29 	leah tecson 
2132265 	Conversation with MugiebelrahmanAwad 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	2/21/2021 9:38 	18.60 	MugiebelrahmanAwad 
2138512 	RE: Ø´ÙƒÙˆÙ‰ Ø§Ù„Ø³ÙŠØ¯Ø© / Ø³Ù…Ø§Ø­ Ø§Ù„Ø¹Ø¯ÙˆÙ‰ 	Pending 	Email 	Complaints 	Murtaza Kutiyanawala 	HomeBox UAE 	2/22/2021 13:00 	17.46 	Dunia Ahmed K. Bawazeer 
2144904 	Conversation with Ten28 	Open 	Chat 		Issa Kafroni 	HB-LSM-WHATSAPP-NOACTION 	2/23/2021 16:58 	16.29 	Ten28 
2148968 	Conversation with TeenaTolani Thawani 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	2/24/2021 15:04 	15.37 	TeenaTolani Thawani 
2149634 	Feedback or suggestions 	Waiting on Third Party 	Portal 	Complaints 	Alka Pandey 	HomeBox UAE 	2/24/2021 16:44 	15.30 	Vinod Menon 
2151861 	Re: Your products are on the way 	Open 	Email 	Shukran 	Tarish Ayubi 	HomeBox UAE 	2/25/2021 2:26 	14.90 	Unni Balakrishnan 
2152914 	Homebox refund - 9633227348 	Open 	Outbound Email 	Post Order Inquiry 	Alka Pandey 	HomeBox UAE 	2/25/2021 12:38 	14.47 	Sarah.elansary 
2153656 	Conversation with Rania 	Open 	Chat 	Post Order Inquiry 	Mohammed Atiah 	HB-LSM-Followup 	2/25/2021 14:37 	14.39 	Rania Abdo 
2153673 	Conversation with Ayaz 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ibrahem Mahmoud 	HB-LSM-Followup 	2/25/2021 14:40 	14.39 	Ayaz 
2164034 	Re: Weâ€™ve received your return request. 	Open 	Email 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	2/28/2021 8:16 	11.66 	Moon Eide 
2168905 	Hi Thanks for your response. Here's my order number 9635035850. Appreciate if you can update me on t... 	Waiting on Third Party 	Facebook 	Complaints 	Alka Pandey 	HB LiveSalesman 	2/28/2021 16:58 	11.29 	Teena Tolani 
2169182 	Conversation with MH 	Waiting on Third Party 	Chat 	Complaints 	Amir Aziz 	HB-LSM-Followup 	3/1/2021 10:00 	10.58 	MH 
2169672 	Conversation with ØŒ 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/1/2021 12:00 	10.50 	ØŒ 
2169759 	Conversation with Manish 	Open 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/1/2021 12:18 	10.49 	Manish Pansari 
2171302 	Conversation with Mwaaz 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	3/1/2021 16:26 	10.32 	Mwaaz 
2172445 	Conversation with ..s.. 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/1/2021 19:15 	10.20 	..s.. 
2174511 	Conversation with âœ¨âš–ï¸ 	Waiting on Third Party 	Chat 	Complaints 	Amir Aziz 	HB-LSM-Followup 	3/2/2021 9:43 	9.59 	âœ¨âš–ï¸ 
2174702 	Conversation with Ica 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Alka Pandey 	HB-LSM-Followup 	3/2/2021 10:27 	9.56 	Ica 
2176233 	Conversation with R.R.R 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/2/2021 14:10 	9.41 	R.R.R 
2176979 	Conversation with TeenaTolani Thawani 	Waiting on Third Party 	Chat 	Complaints 	Shafik Lubbos 	HB-LSM-Followup 	3/2/2021 15:39 	9.35 	TeenaTolani Thawani 
2178735 	Re: 	Open 	Email 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	3/2/2021 19:49 	9.17 	Prakash Mirchandani 
2180669 	Conversation with Heer 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/3/2021 10:05 	8.58 	Heer 
2181209 	Conversation with Clarissa 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Alka Pandey 	HB-LSM-Followup 	3/3/2021 11:50 	8.51 	Clarissa 
2182012 	Conversation with Lamborghini 	Open 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/3/2021 13:50 	8.42 	Lamborghini 
2184873 	Delivery 	Open 	Portal 	Complaints 	Tarish Ayubi 	HomeBox UAE 	3/3/2021 20:44 	8.14 	Royankur1307 
2186563 	Conversation with Renzel 	Open 	Chat 	Complaints 	Mohammed Atiah 	HB-LSM-Followup 	3/4/2021 10:12 	7.57 	Renzel 
2188599 	Conversation with Hessa 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/4/2021 15:27 	7.36 	Hessa 
2188835 	Conversation with Mariam 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	3/4/2021 15:56 	7.34 	Mariam 
2188985 	Conversation with D 	Waiting on Third Party 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/4/2021 16:17 	7.32 	D 
2189230 	Delivery 	Waiting on Third Party 	Portal 	Complaints 	Mohd Adeel Akhter 	HomeBox UAE 	3/4/2021 16:56 	7.29 	Noufal Basheer 
2190342 	Conversation with Leanne 	Waiting on Third Party 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/4/2021 19:35 	7.18 	Leanne 
2192063 	Conversation with AQ999 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/5/2021 9:31 	6.60 	AQ999 
2192151 	Conversation with Sanjay 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/5/2021 10:26 	6.56 	Sanjay 
2192607 	Conversation with Ø§Ù…Ø­ÙˆØ± 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/5/2021 13:10 	6.45 	Ø§Ù…Ø­ÙˆØ± 
2192808 	Conversation with AniaNewport 	Waiting on Third Party 	Chat 	Complaints 	Issa Kafroni 	HB-LSM-Followup 	3/5/2021 14:12 	6.41 	AniaNewport 
2192948 	Conversation with RachelLally 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/5/2021 14:43 	6.39 	RachelLally 
2193030 	Conversation with Aparna 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/5/2021 15:00 	6.37 	Aparna 
2193571 	Conversation with ketanpatel 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/5/2021 16:55 	6.30 	ketanpatel 
2195056 	Returns 	Waiting on Customer 	Portal 	Complaints 	Mohd Adeel Akhter 	HomeBox UAE 	3/5/2021 23:07 	6.04 	Hessa 
2195929 	Store information 	Waiting on Third Party 	Portal 	Post Order Inquiry 	Amir Aziz 	HomeBox UAE 	3/6/2021 10:22 	5.57 	Jennifer Alhajal 
2196429 	Re: Congrats! Hereâ€™s your Gift Voucher 	Waiting on Customer 	Email 	Complaints 	Mohd Adeel Akhter 	HomeBox UAE 	3/6/2021 12:15 	5.49 	Carole Khalife 
2196497 	Conversation with Jennyfer 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 12:25 	5.48 	Jennyfer 
2196616 	Conversation with Abeer 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 12:45 	5.47 	Abeer 
2197002 	Broken items 	Waiting on Customer 	Email 	Post Order Inquiry 	Mohd Adeel Akhter 	HomeBox UAE 	3/6/2021 13:37 	5.43 	Jenifer Gowan 
2197253 	Conversation with Sem 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 14:14 	5.41 	Sem 
2197289 	Conversation with hammy 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 14:18 	5.40 	hammy 
2197510 	Conversation with ShahulHameed 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-WHATSAPP-NOACTION 	3/6/2021 14:51 	5.38 	ShahulHameed 
2197638 	Conversation with Anysa 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 15:08 	5.37 	Anysa 
2198280 	Conversation with Lena 	Waiting on Third Party 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/6/2021 16:29 	5.31 	Lena 
2198673 	Hello. I still have not received any call from your team to collect the bed I am returning. Kindly c... 	Open 	Facebook 	Complaints 	Mohd Adeel Akhter 	HB LiveSalesman 	3/6/2021 17:19 	5.28 	Emma Penn 
2198752 	Conversation with M 	Open 	Chat 		Issa Kafroni 	HB-LSM-Followup 	3/6/2021 17:34 	5.27 	M 
2199395 	Conversation with Giri 	Open 	Chat 	Post Order Inquiry 	Issa Kafroni 	HB-LSM-Followup 	3/6/2021 19:13 	5.20 	Giri 
2199590 	Conversation with VinayLakhani 	Open 	Chat 		Shafik Lubbos 	HB-LSM-Followup 	3/6/2021 19:46 	5.18 	VinayLakhani 
2200191 	Shukran 	Waiting on Customer 	Portal 	Shukran 	Tarish Ayubi 	HomeBox UAE 	3/6/2021 21:27 	5.11 	Walaa M.Helmy 
2200215 	Delivery 	Waiting on Third Party 	Portal 	Post Order Inquiry 	Mohammed Atiah 	HomeBox UAE 	3/6/2021 21:30 	5.10 	Asifbob786 
2200438 	Promotions or Gift Vouchers 	Waiting on Customer 	Portal 	Pre Order Inquiry 	Mohd Adeel Akhter 	HomeBox UAE 	3/6/2021 22:20 	5.07 	Ø³Ù…Ø§Ø­ 
2201249 	Hello 	Waiting on Third Party 	Facebook 	Complaints 	Mohd Adeel Akhter 	HB LiveSalesman 	3/7/2021 3:49 	4.84 	Syeeda Rizwan 
2201743 	Conversation with JnaynaHarbaoui 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/7/2021 10:19 	4.57 	JnaynaHarbaoui 
2201745 	Conversation with ÙƒØ±ÙŠØ³Ø¬Ùˆ 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/7/2021 10:21 	4.57 	ÙƒØ±ÙŠØ³Ø¬Ùˆ 
2202824 	Conversation with PujaEngineer 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	3/7/2021 13:15 	4.45 	PujaEngineer 
2202943 	Delivery 	Waiting on Third Party 	Portal 	Complaints 	Alka Pandey 	HomeBox UAE 	3/7/2021 13:31 	4.44 	Kh.umzayd 
2203020 	Conversation with Noom 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	3/7/2021 13:40 	4.43 	Noom 
2203189 	Conversation with TimM 	Waiting on Third Party 	Chat 	Complaints 	Issa Kafroni 	HB-LSM-Followup 	3/7/2021 13:58 	4.42 	TimM 
2203483 	Conversation with Suresh 	Open 	Chat 		Issa Kafroni 	HB-LSM-Followup 	3/7/2021 14:37 	4.39 	Suresh 
2203491 	Conversation with MarynaStarishko 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	3/7/2021 14:38 	4.39 	MarynaStarishko 
2203573 	Conversation with AB@RAHMAN 	Open 	Chat 		Shafik Lubbos 	HB-LSM-Followup 	3/7/2021 14:51 	4.38 	AB@RAHMAN 
2203577 	Conversation with Gulâ¤ï¸ 	Open 	Chat 		Shafik Lubbos 	HB-LSM-Followup 	3/7/2021 14:51 	4.38 	Gulâ¤ï¸ 
2204642 	Conversation with DeemaAlboud ?â€â™€ï¸â¤ï¸ 	Open 	Chat 	Complaints 	Amer Kher Bek 	HB-LSM-Followup 	3/7/2021 16:52 	4.30 	Deema Abood 
2204813 	Conversation with Zkh 	Open 	Chat 		Issa Kafroni 	HB-LSM-Followup 	3/7/2021 17:16 	4.28 	Zkh 
2204857 	Conversation with Elvira? 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-Followup 	3/7/2021 17:21 	4.28 	Elvira 
2205009 	Return!!!!! 	Open 	Email 	Complaints 	Tarish Ayubi 	HomeBox UAE 	3/7/2021 17:44 	4.26 	Medina 
2205039 	Re: Your products are on the way 	Open 	Email 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	3/7/2021 17:49 	4.26 	Maram Mansour 
2205178 	Conversation with AnnaSamour?? 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/7/2021 18:11 	4.24 	AnnaSamour 
2205376 	Conversation with MarynaStarishko 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	3/7/2021 18:37 	4.22 	MarynaStarishko 
2205416 	Product information 	Waiting on Customer 	Portal 	Complaints 	Alka Pandey 	HomeBox UAE 	3/7/2021 18:41 	4.22 	Shamsul Hutha 
2205918 	Returns 	Open 	Portal 	Complaints 	Tarish Ayubi 	HomeBox UAE 	3/7/2021 19:39 	4.18 	Dunya 
2206345 	Order number 9639182399 	Open 	Email 	Complaints 	Tarish Ayubi 	HomeBox UAE 	3/7/2021 20:45 	4.13 	Simi Kurian 
2206352 	Returns 	Waiting on Customer 	Portal 	Complaints 	Alka Pandey 	HomeBox UAE 	3/7/2021 20:47 	4.13 	Elie noun 
2206383 	Returns 	Waiting on Customer 	Portal 	Post Order Inquiry 	Tarish Ayubi 	HomeBox UAE 	3/7/2021 20:52 	4.13 	Liezel Llanes 
2206441 	Conversation with Mosa 	Open 	Chat 		Issa Kafroni 	HB-LSM-Followup 	3/7/2021 21:04 	4.12 	Mosa 
2206697 	Fwd: Defective Fiona 0580831828 	Open 	Email 	Complaints 	Alka Pandey 	HomeBox UAE 	3/7/2021 21:56 	4.09 	Mohamad Kobrosli 

Regards, 
Ashish Dabral