Subject: Arabic Language Test - Mohammed Altahir
From: Mohammed Altahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 05:56:26 -0500

| | Foreign Language Screening Test

Name | Mohammed Altahir    /  (99719) 79694    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Ahmed,

We apologize for the inconvenience caused.

Please be assured as we have now escalated this issue to the delivery team and they are closely working on this to send your product as fast as they can.

Please feel free to contact us if you have any further questions.

Your friends
Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Ahmed,

We apologize for the inconvenience caused.

Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.

We would like to inform you that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on the best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received.

Please be assured as we have forwarded this issue to our concerned team and they are going to collect the item id 9643039489 from you.

Again, please accept our sincere apologies for this.

Hope we are able to meet your expectations.

Your friends,
The Support Team

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