Subject: Arabic Language Test - Gulzar Ahmad
From: Gulzar Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 05:34:22 -0500

| | Foreign Language Screening Test

Name | Gulzar Ahmad    /  (91) 8292180327    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings From Babyshop Team,

We are extremely sorry for the inconvenience caused. Our internal investigation team has been active to probe the incident.

Please allow us some time to check and find out the defaulters to make them go through a proper punishment for the misconduct they have done towards you, and to make sure the same not be repeated in future.

We'll also make sure that they apologise to you for their misbehaviour or unprofessionalism.

Thanks and best regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings From Babyshop Team,

We are extremely sorry for the inconvenience caused. This is really very upsetting that some of our support team members are doing such misbehaviour towards our valuable customers.

We assure you that the same will never be repeated and that particular executive will shortly apologise to you.

Our team will also investigate the issue and get back to you soon with findings so that we bear the cost incurred by you, if errors happened at our side.

Thanks and best regards

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