Subject: Tech Support Candidate - Vivekanand Jha
From: Vivekanand Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 05:04:56 -0500

| | Tech Support Test

Name | Vivekanand Jha
E-mail | [email-masked]
Phone Number | (+91) 8010328220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Technical Executive. | 02/2021 | 30000
Previous Employer 1 | iqor india | Jr. Agent. | 08/2017 | 21000
Previous Employer 2 | Xperzto info Pvt. Ltc. | Sales Executive | 12/2016 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Try to open other website.
3. Check the Network and adapter settings.
4. Check for the Browser settings.
5. Check for Web safe or Child safe settings.
6. Try to use the wesite (www.ndtv.com) on other
device.
7. if does not open, issue must be on network provider end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker, and turn its bluetooth visibility.
Turn on phone bluetooth settings, turn on bluetooth and then tap the name of speaker bluetooth to connect.
device will be conected.

What according to you makes you a good candidate for customer service or technical support job? | I do make proper communication with the customer and also pay attention to the problem. While looking for the root cause for the problem and using the best of my knowledge to resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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