Subject: French Language Test - Prasanta Kumar Panda
From: Prasanta Kumar Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 02:58:07 -0500

| | Foreign Language Screening Test

Name | Prasanta Kumar Panda    /  (91) 9821312452    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Mams,
It’s always important for us to cater to our customer needs as much as possible, so I’m very sorry we couldn’t deliver what you expected.We acknowledge that we failed you this time by delaying your order for two more days. We’re always open to improving our services so thank you for bringing this up.
This was caused by some technical problems with our supply chain system outside of our control,I can promise, though, that I will let our Supply Director know about your request to expand our services to your new location.but we should have made sure there was good communication about this on our part.

I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team.short out as quick as possible wait for more time.

Thank you for your patience. If you need anything else, let me know if I can help.

Sincerely,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mams,

I’m sorry to share that a product you ordered recently is no longer available:

[blue color trouser]
I expect we’ll have more inventory available on next date. If you’d like, I can hold your order to be processed then. Otherwise, I can issue you a refund now. I’ve passed this on to my back end team

I understand that this is disappointing, and I hope we can make it up to you with [some kind of incentive]. If you have any questions, please reply back to this message or call me at [982112452].

Sincerely,

Babyshop Team

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