Subject: Dutch Language Test - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 02:34:50 -0500

| | Foreign Language Screening Test

Name | Gaurav Sharma     /  (880) 8800916791    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I apologize that you were unable to receive our delivery on time. There was a bit of confusion and a delay in our system, and that caused your package being sent later than it was meant to.

Please accept this voucher which you can use for your next transaction with us. Rest assured that this incident would not happen again.

Thank you for your continuing patronage.

Sincerely,

GAURAV SHARMA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for bringing our attention to Order #9643039489. We apologize for shipping the wrong item to you and acknowledge the mistake. We are shipping out your order per your exact specifications today. It should arrive no later than 13 March, 2021.

Included in this envelope is a return label. Please attach it to the original packaging and send the product and all of its accessories back to our facilities. No postage is required. Please return the incorrect item.

Thank you for your feedback and again, we apologize for the error.

Sincerely,

GAURAV SHARMA

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