Subject: Trainer Candidate - Vikram Rathore
From: Vikram Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 00:18:28 -0500

| | Tech Support Test

Name | Vikram Rathore
E-mail | [email-masked]
Phone Number | (91) 7742296848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A &J technologies | Manager | |
Previous Employer 1 | Tech Mahindra | CommunicationTrainer | |
Previous Employer 2 | Convergys | Communication trainer | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

20 years, All in international BPO's

Profile - Voice and accent trainer, process trainer, CSAT manager, soft skills coach. Floor communication coach.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Helping candidates from tier 3 cities with accent neutralization
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | 20 years of BPO experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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